Contact Center Executive Retreats bring together small groups of top business leaders responsible for customer care across all channels.

Contact Center Executive Retreats are exclusive, invitation-only events that bring together small groups of executives for highly interactive discussions of emerging trends, business challenges, and strategic approaches. Retreat participation is reserved for executives with strategic and budgetary responsibility for customer service at UWEBC member companies at a membership level of Standard Plus or higher and with responsibility for contact centers of 50 seats or more.

Sample Agenda

9-10 a.m. Introduction & survey of pressing issues
10-11:30 Topical discussion led by member-company executive
11:30-12:30 Lunch
12:30-2:00 Topical discussion led by member-company executive
2:00-2:15 Break
2:15-3:50 Discuss issues and response strategies
3:50-4:00 Wrap-up and planning next meeting
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