Contact Center Quality Monitoring Special Interest Group

Compare notes with peers on effective QM practices.

The Quality Monitoring Special Interest Group (SIG) was a new forum for contact center quality process leaders to compare notes with peers on effective quality monitoring practices – and strategies for leveraging the investment in quality monitoring to its fullest potential.

This SIG concluded September 2011.

Read the QM SIG charter document»

Participating Companies
  • Alliant Energy
  • American Family Insurance
  • American Girl, LLC
  • Briggs & Stratton Corporation
  • Colony Brands, Inc.
  • CUNA Mutual Group
  • Harley-Davidson, Inc.
  • Hospira, Inc.
  • Lands' End
  • Northwestern Mutual Life Insurance
  • Rockwell Automation
  • Schneider National, Inc.
  • Sub-Zero, Inc.
  • TDS Telecom
  • W.W. Grainger

Past Meeting Assets

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