Contact Center Quality Monitoring Special Interest Group

Compare notes with peers on effective QM practices.

The Quality Monitoring Special Interest Group (SIG) was a new forum for contact center quality process leaders to compare notes with peers on effective quality monitoring practices – and strategies for leveraging the investment in quality monitoring to its fullest potential.

This SIG concluded September 2011.

Read the QM SIG charter document»

Participating Companies

Alliant Energy
American Family Insurance
American Girl, LLC
Briggs & Stratton Corporation
Colony Brands, Inc.
CUNA Mutual Group
Harley-Davidson, Inc.
Hospira, Inc.
Lands' End
Northwestern Mutual Life Insurance
Rockwell Automation
Schneider National, Inc.
Sub-Zero, Inc.
TDS Telecom
W.W. Grainger

Past Meeting Assets

UWEBC Events

June 2023

July 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting